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Retention

Win them back, gently.

Active → Returning → At risk → Lost. Appointer watches lifecycle signals and triggers a warm, contextual message at the right moment. Per-send attribution down to revenue.

Last 30 days
+$1,950
Reactivation revenue from "It's been a while"
Sent
147
Opened
50
Clicked
31
Rebooked
18
18 rebookings × ~$108 average ticket = $1,950 attributed to this campaign.
Lifecycle classification

Every regular, automatically tagged.

Active is anyone who's booked in the last 4 weeks. Returning is 4–8 weeks. At risk is 8–16 weeks. Lost is anything beyond. The tag drives which campaign fires when.

Last 30 days
+$1,950
Reactivation revenue from "It's been a while"
Sent
147
Opened
50
Clicked
31
Rebooked
18
18 rebookings × ~$108 average ticket = $1,950 attributed to this campaign.
Four pre-built campaigns

Returning · At-risk · Lost · Thank-you.

Each ships with editable templates, configurable cooldowns, and per-tenant kill switches. Use them as-is or rewrite the copy to your tone.

Confirmation flow · Cut & finish
Active
Right after booking
Email
We've got you booked · Mon 10:00
See you Monday at 10. Add to calendar →
24h before
SMS
Tomorrow at 10am
Reply Y to confirm or R to reschedule.
Morning of
Email + SMS
See you in a few hours
We're at 14 Khreshchatyk · parking on Bohdana Khmelnytskoho.
If no-show
Email
We missed you
Want to rebook? Here's a one-click link.
Per-send attribution

How much money the nudge actually made.

Every send is tracked through to the rebooking — you see exactly how much revenue each campaign brought back. €1,950 from one campaign last month is a real number, not a vibe.

Last 30 days
+$1,950
Reactivation revenue from "It's been a while"
Sent
147
Opened
50
Clicked
31
Rebooked
18
18 rebookings × ~$108 average ticket = $1,950 attributed to this campaign.
One-click rebook

From email to booked, in two taps.

Every retention message includes a one-click rebook link that pre-fills the client's preferred service, time, and staff. Less friction, more conversions.

appointer.co/northwind
Book with Northwind Studio
Cut & finish · 45 min
$30 deposit · refundable
$48
Color · 2 hr
$30 deposit · refundable
$140
Beard trim · 20 min
$30 deposit · refundable
$22

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