Welcome to Appointer. These Terms of Service ("Terms") govern your use of the Appointer appointment-scheduling platform, its booking pages, and our websites (together, the "Service"). By creating an account or using the Service you agree to these Terms.
1. Who we are
The Service is operated by [FOP/TOV NAME], registered in Ukraine at [ADDRESS] (registration/EDRPOU code [REG NO.]) ("Appointer", "we", "us", "our"). You can reach us any time via our contact page or by email at support@appointer.co.
2. The agreement
These Terms form a binding agreement between you (or the business you represent) and Appointer. If you accept these Terms on behalf of a business, you confirm that you have authority to do so and that the business will be bound by them. Where you handle personal data of your own clients through the Service, our Data Processing Agreement also applies and forms part of these Terms.
3. Your account & access
Appointer launches by invitation. Access is granted to approved businesses; you may join the waitlist and we will notify you when a place opens. Once you have an account, you are responsible for the security of your login credentials and for all activity under your account. You must:
- Provide accurate registration information and keep it up to date.
- Use a strong password, or sign in with a Google account you control.
- Notify us immediately via our contact page if you suspect unauthorized access.
- Be at least 18 years old, or have a parent or guardian agree to these Terms on your behalf.
4. Subscription & billing
Appointer is offered on Free and Pro subscription plans as described on our pricing page. The Pro plan includes a 7-day free trial; no card is required to start the trial. After the trial you must add a payment method to continue on Pro — the Free plan remains available without a card.
Paid subscriptions renew automatically until cancelled. You may cancel at any time from your billing settings or by contacting us; cancellation takes effect at the end of the current billing period and no refund is given for that period. Subscription fees are exclusive of any taxes that may apply in your jurisdiction. We may change subscription pricing with at least 30 days' notice; if you don't agree to a change, you may cancel before it takes effect.
5. Payments & platform fee
Appointer lets you take deposits and payments from your own clients online. Card processing is handled by LiqPay (operated by PrivatBank) under a merchant arrangement connected to your account. This means:
- Funds from your clients settle directly to your business through your LiqPay merchant account. Appointer never holds, receives, or disburses your clients' money.
- Your use of LiqPay is also subject to LiqPay's and PrivatBank's own terms, and you are responsible for meeting their onboarding and compliance requirements.
- Card-network and LiqPay processing fees are charged by the processor and are separate from anything Appointer charges.
For providing the platform that facilitates these online payments, Appointer charges a platform fee of 3% on online payments processed through the Service. This fee applies only to online card payments taken through Appointer — it does not apply to bookings you mark as paid in cash or in person, and it is separate from your subscription. The current fee is shown on our pricing page and we will give notice before changing it.
6. Acceptable use
You agree to use the Service in compliance with all applicable laws and our Acceptable Use Policy. You must not use the Service to send spam, distribute malware, infringe others' rights, or operate any business that is illegal in your jurisdiction or ours. When you send reminders or messages to your clients through Appointer, you are responsible for having a lawful basis to contact them and for honouring opt-outs — including SMS recipients who reply STOP, who are unsubscribed automatically.
7. Your data & privacy
You own the data you put into Appointer ("Customer Data") — including client records, bookings, messages, and payment metadata. As between you and Appointer, you are the data controller of your clients' personal data and Appointer is your processor, acting on your documented instructions. We process Customer Data only to provide the Service, in line with our Privacy Policy and Data Processing Agreement.
You can export your Customer Data at any time, and you and your clients can request access to or deletion of personal data. These requests are supported directly in the app (a client's data can be exported or erased from within your account) and via our contact page. If you close your account, we retain your data for 30 days, then permanently delete it.
8. Our service
We work hard to keep Appointer running, but no software is perfect. The Service is provided "as is" and "as available", without warranties beyond those that cannot be excluded by law. Current service status is published on our status page. We continuously improve the Service and may add, change, or retire features; if a change materially reduces functionality you pay for, we'll tell you in advance.
9. Intellectual property
Appointer and its underlying software, design, and trademarks remain our property. We grant you a limited, non-exclusive, non-transferable license to use the Service for your business while your subscription is active. You keep all rights in your Customer Data.
10. Termination
You can stop using Appointer at any time. We may suspend or terminate your account if you breach these Terms in a material way and don't fix it within 14 days of being notified, or immediately if you use the Service to commit fraud or to harm others.
11. Liability
To the extent permitted by law, our total liability to you for any claim arising out of these Terms or the Service is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect, incidental, or consequential damages, nor for acts or omissions of the payment processor or other third parties you connect to your account.
12. Changes
We may update these Terms from time to time. If we make material changes we'll notify you by email at least 30 days before they take effect. Continued use of the Service after changes take effect means you accept the new Terms.
13. Governing law
These Terms are governed by the laws of Ukraine, except where the mandatory consumer protection rules of your country of residence apply. Before starting any formal dispute, please contact us — we resolve almost everything informally.
This document is written to be readable in plain language, and the full terms above apply. Questions? Reach us via our contact page.